Privacy
Data Deletion Instructions
The short version: email privacy@moodeng.credit and we'll delete the personal data tied to your account, subject to legal retention requirements.
Last updated: June 2026
Overview
Moodeng Credit ("Moodeng", "we", "our", or "us") lets you request deletion of the personal information associated with your account, including data obtained when you sign in with a third-party provider such as Facebook, Google, LINE, or Telegram.
This page explains how to submit a deletion request and what to expect after you do.
How to request deletion
Email privacy@moodeng.credit from the email address on your account, with the subject line "Data deletion request". To help us locate your records, please include:
- The email address or wallet address associated with your account
- The login method you used (Facebook, Google, LINE, Telegram, or email)
- Confirmation that you want your personal data deleted
We will confirm receipt and verify your identity before processing the request.
What gets deleted
We delete the personal information we hold about you, including your profile, contact details, and the identifiers received from your login provider. We aim to complete verified requests within 30 days.
What we may retain
Some information may be retained where we are legally required or permitted to keep it — for example, to comply with financial, anti-fraud, anti-money-laundering, tax, or recordkeeping obligations, or to resolve disputes and enforce agreements.
In addition, certain repayment history, trust metrics, and transaction records may have been recorded on public blockchain networks. Blockchain records are publicly visible and generally cannot be modified or deleted after publication.
Contact
Data deletion and privacy requests: privacy@moodeng.credit
General support: support@moodeng.credit
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